Croatia Bus d.d.

Terms and conditions of sale

The terms and conditions of online sale of line transport tickets

1. Scope

These terms and conditions shall apply for the online sale of tickets on the website of www.croatiabus.hr, and shall be an integral part of the applicable version of the General Terms and Conditions of Transport by Croatia – Bus d.d. – in liquidation. The General Terms and Conditions of Transport shall only be valid if not otherwise provided in the following provisions.

2. Online purchase of tickets
You can buy a ticket online on www.croatiabus.hr. You will receive the online ticket in an e-mail. You need to print this ticket.

3. Conclusion of agreement
3.1
As with all offers available for online purchase, the agreement is finalised when a receipt on successful purchase is delivered by e-mail. To successfully complete the purchase, you have to first complete the payment module. If electronic payment is not effected, the purchase will be deleted.

3.2
Once the purchaser buys a ticket on the webpage of Croatia – Bus d.d. – in liquidation, they will immediately receive an e-mail including their order data as receipt.

3.2.1.
When entering the vehicle you have to submit individual online ticket coupons to the staff including a document proving you are the person to whom the ticket is addressed to. Online ticket is a valid travelling document only in printed form. If a passenger chooses a discount when buying a ticket online, he/she shall prove that he/she belongs to the chosen category of discount upon entering the vehicle. Failing to do so, the passenger shall make an additional payment to the driver so as to pay the full ticket price or the ticket shall be considered invalid and any right to a refund shall be lost.

3.2.1.1.
As proof for discount the students have to show to the bus staff their student’s record book in which it is indicated that the student has enrolled into the current semester. The unemployed have to show to the bus staff their unemployment record from the Employment Bureau or another valid document. Croatian war veterans have to show a valid card proving their veteran status to the bus staff. Members of the Croatian Journalists’ Association and the Croatian Association of Catholic Journalists have to show their membership card as proof for discount.

4. Sale deadlines
As a rule, the tickets can be bought via www.croatiabus.hr from the moment an appropriate timetable becomes valid until no later than 3 hours before the trip starts.

5. Refund and exchange of tickets bought online
If you cancel the online ticket you purchased no later than 24 hours before the trip, the carrier will refund the money, i.e. repay the amount minus 25 per cent.

If you cancel the online ticket you purchased no later than 12 hours before the trip, the carrier will refund the money, i.e. repay the amount minus 50 per cent.

If the passenger neither uses his/her ticket on the date of travel, nor cancels it within the provided minimum deadlines, thereby losing the right to a partial refund, the carrier shall not accept the refund request.

All requests shall be submitted in writing, exclusively by e-mail, for the purpose of recording the exact time of cancellation or trip changes. E-mail address for complaints: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

6. Payment procedure
Provisions given under Mode of payments on our website are valid.

7. Data protection / Data safety
Personal data from the order are collected, processed and used in accordance with the provisions of applicable laws of the Republic of Croatia. If an order is placed on the website www.croatiabus.hr, the credit card data are protected by the safe online connection (SSL) between the PC of the purchaser and the connected computer depending on the browser configuration up to a total of 128 bit. Further information on our principles of data protection can be found here.

8. Miscellaneous
Due to varying technical aspects of the Internet, we cannot guarantee that all purchase modules on www.croatiabus.hr will be available at all times. If a particular clause is or becomes invalid, this shall not affect other clauses. The applicable law shall be the law of the Republic of Croatia. The court having jurisdiction and the venue for handling all requests shall be the competent court of the Republic of Croatia.

9. Inquiries / Contact
If you have any questions related to online ticket orders, please contact:

Croatia – Bus d.d. – in liquidation
Heinzelova 61, 10 000 Zagreb
Phone: +385 1 2352 345
Fax: +385 1 2333 528
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.